TERMS & CONDITIONS

The following terms and conditions listed below will apply between you and Angus Education LTD trading as Lowkey for the sale and purchase of the items contained in your basket. The terms do not affect the consumers’ statutory rights.

VAT

Our VAT registration number is: 319869550

Orders

All orders are subject to acceptance and product availability. Pricing of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice. All orders and delivery charges are processed in UK Sterling (£) and prices include VAT at the rate of 20% where applicable.

Cancellations

You may cancel your order prior to dispatch, otherwise, cancellations will not be accepted.

Validity

By ordering a product you accept these terms and conditions. The terms and conditions are subject to change at any time.

Availability of Products

We maintain our website on a regular basis and aim to keep accurate availability information for all of our products but if an ordered item is out of stock we will contact you very quickly to notify you of any delays with your delivery timings.

Delivery

We use DPD services for the delivery of our Angus Education LTD trading as Lowkey parcels.

Delivery Charges

Next Working Day Delivery within the UK* (Please note you may need to sign for your parcel when it arrives)

Value of order Cost
Up to £100.00 £.3.95
Over £100.00 FREE

Estimated Delivery Times

We appreciate you would like to receive your order as soon as possible and so we endeavour to dispatch any order places before 3pm the same working day, and orders placed after 3pm the next working day.

Time of order Dispatched Received
Before 3pm Same day (Mon-Fri) Next working day
After 3pm Next day (Mon-Fri) Next working day

If Angus Education LTD trading as Lowkey has insufficient stock to deliver the products you have ordered, Angus Education LTD trading as Lowkey will ship the missing products as soon as they are available. We will of course notify you if there are any delays with your order. If you are concerned that you have not received your items or an email from us notifying you of any delay, please contact us at customer.services@houseofangus.co.uk

Acknowledgement of Order

When you place an order to purchase a product from Angus Education LTD trading as Lowkey, we will send you an e-mail confirming receipt of your order, containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you (the “Dispatch Confirmation E-mail”). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. If your order has been unsuccessful you will be made aware of the reason why and possible explanations.

Payment

All credit and charge cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Force Majeure

Angus Education LTD trading as Lowkey shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond its reasonable control.

Contact Details

If you have any questions regarding Angus Education LTD trading as Lowkey, its products or an order that you have placed please contact us either by email at customer.services@keepitlowkey.co.uk or call our customer services at 0330 120 1054.

Limitation of Liability

Subject to any relevant consumer protection legislation including our obligation under the Consumer Protection (Distance Selling Regulations) to give you a refund, if you cancel your contract, if we do not perform the contract within 30 days or other agreed timescale our liability for any breach of these terms and conditions shall be limited to the value of the products ordered by you in the relevant transaction.

Invalidity of Terms and Conditions

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

Governing Law and Jurisdiction

Contracts between you and Angus Education LTD trading as Lowkey shall be governed by English Law and you and Angus Education LTD trading as Lowkey submit to the exclusive jurisdiction of the English courts.